Still Managing
Payments Manually?
Stop losing revenue to high call volumes and long wait times. Discover how IntellAgent™ can automate up to 80% of your billing inquiries and payment requests.
CallSentry: Secure 3-Way Telephone Payment Assistant
What Is CallSentry?
The silent protector for call centers, CallSentry is a three-way secure telephone system that enables consumers to make credit card payments over the telephone while a live representative is on the line. Instead of the insecurity of representatives taking the consumer’s sensitive card-holder information over the telephone, CallSentry allows consumers to enter their credit card information while the representative is on the call. However, the entry of the card-holder data, expiration date, and CVV are all “muted” to the representative to keep the call PCI-Compliant.
With CallSentry, the contact center is “de-scoped from” PCI-DSS requirements because the consumer’s card credentials are gathered using a secure automated assistant, thus creating PCI-DSS compliant transactions. Once the CallSentry automated assistant is activated, the call center agent cannot hear the consumer’s sensitive information entry but can listen to and participate in the conversation with the consumer. The CallSentry automated assistant ensures a secure and PCI-DSS compliant transaction for your company.
Our CallSentry Solutions
Introduce a Secure 3-Way Telephone Payment Assistant into the system to facilitate secure payments over the phone during calls.
Other E-Complish products CallSentry works with
Implementation is easy and the secure payment processing application can be invoked only when needed.
CallSentry Features
Easy Payments for customers
Telephone payments remain popular with consumers. Consumers appreciate the ability to easily make payments via the voice channel without compromising their payment information.
Easy Payment Processing for Agents
During the payment input, the agent remains on the line in case assistance is needed. The process also reduces average handle times for agents.
Security
Payments are truly secured and our platform scales with you, which meaningfully reduces the risk of a data security breach.
Contact center savings
The contact center is de-scoped from PCI-DSS compliance requirements; the implementation of CallSentry is a small fraction of the costs of complying with PCI-DSS across the contact center.
We Work with Your Industry
From facilitating credit card payments to processing fees, VirtualPay has helped many companies across industries improve revenue through better payment processing.
