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Utility Payment Processing Solutions

Utility Payment Processing Solutions

E-Complish offers comprehensive utility bill processing solutions that reduce risks and expenses. The convenience of multiple payment methods and single fund settlement is designed to meet customer satisfaction and evolving business needs. Let us help your business grow with tailored utility payment services.

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Our Payment Solutions Are Designed to Simplify Your Utility Bill Processing

E-Complish understands the complexities of internal and external payment and bill processing. As one of the leading utility bill payment companies, we offer an optimized solution for steady recurring payments. No doubt, our payment processing solutions for your utility company will raise awareness of energy usage, billing rates, and payments for you and your customers.

End your team’s frustrations of receiving, billing, capturing, and applying for utility and energy payments. Implement our online water billing software instead and let customers pay their monthly bills with credit or debit cards and ACH.

Our customized portals provide easy access from any web-enabled device. If your customers prefer to pay their utility bills online, over the phone, using mobile, by text, or by email, we can create a custom solution for your utility bill management needs.

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Utility Payment Solutions to Fit Your Clients’ Payment Needs

E-Complish provides practical billing and payment options that meet your need to control expenses, increase revenue collection, and meet regulatory mandates. Take advantage of our one-of-a-kind billing and payment solutions.

Payment Acceptance Methods for Utility Companies

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Debit & Credit Card Processing

Our utility payment services securely and accurately process millions of dollars in annual credit card transactions, providing an easy and convenient way for you to accept credit cards. With E-Complish, enhance your earnings and customer satisfaction through signature or PIN-protected debit card processing, streamlining your business processes for a seamless experience.
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ACH Payment Processing

Utility companies and their customers benefit from ACH payments due to their cost-effectiveness, security, and efficiency in replacing paper checks.

Payment Channels for Utility Bills

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Recurring Payments

RecurPay software links customer payment info with your business for efficient, automated recurring payment processing. It saves time and money while preserving the financial data of your business and customers.
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Telephone Payments

Give customers access to a self-administered and secure automated phone payment system 24 hours a day, seven days a week, without the assistance of an operator.
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Text Payments

Text2Pay is a helpful way for your customers to make utility bill payments through texting. You can also use it to send payment reminders, receipts, confirmations, and alerts.

Other Services for Water and Electricity Companies

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Electronic Bill Payment & Presentment

EBPP streamlines the billing process, reduces costs associated with utility invoice processing by mail, and increases customer satisfaction with faster payment processing.
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Instant Debit Card Funding

Want to move away from issuing checks? Push2Card from E-Complish is the perfect solution, allowing you to send payments instantly to any U.S. consumer debit card account.
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Chargeback Management

With a better understanding of the costs related to your water billing system, you can identify and eliminate unnecessary expenses and ensure funds are allocated appropriately.
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Cater to Your Customers' Billing Presentment and Payment Preferences

E-Complish offers scalable, flexible, and secure billing solutions that ensure a direct and convenient payment experience on all channels.
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Cater to Your Customers' Billing Presentment and Payment Preferences

Advantages of Using Utility Invoice Processing Solutions

  • 24/7 utility payments: Let customers pay anytime from any device.
  • Multiple payment options: Cater to customer preferences by providing card, ACH, mobile, text, over-the-phone, and email payment options.
  • Recurring payments: Set up recurring payments, eliminating the risk of missed payments.
  • Store payment information: Safely store card information and eliminate the need to enter the same information every time to accelerate the payment process.
  • Email invoices: Deliver all billing details to your customers immediately while saving paper and protecting the planet.
  • PCI-compliant: Reduce the risk of data breaches and fraud.
  • Analytics: Get better quality data for sustainability reporting and identifying underperforming sites.
Advantages of Using Utility Invoice Processing Solutions
Clients Reviews

Clients Reviews

5.0
E-Complish provided a secure and reliable payment processor that was easy to set up and use. The customer service was top-notch, and they were always available to answer any questions I had.
Client Reviews
5.0
I've been using the payment processing solution from E-complish for a few months now, and I have to say they have been an absolute pleasure to do business with. I feel very comfortable knowing my customers' sensitive data is safe and secure.
Client Reviews
5.0
As a small business owner, I appreciate the convenience of their intuitive payment processing solution and their competitive pricing. Highly recommended.
Client Reviews
5.0
Very appreciative of the good support I received I specifically want to thank Matt, Bill, and Stephen
Alec K.
Waste Management Industry, Pasco, WA
5.0
The E-Complish team helped us decrease our delinquencies by 15% and increased our online payments by 80%!! I cannot say enough about how this team works with us to analyze the problem and provide a solution. Not once did they try to upset us on a product that we did not need. I consider E-Complish a partner and consultant, not just a vendor.
Angie S.
Major Auto Finance Company (1500 Branches), South Carolina
5.0
You guys continue to be one of the best vendors I work with. Keep it up, since you set the bar high, I have come to expect it going forward! Thanks for your support.
Bennett L.
Auto Finance Industry, Evanston, IL
5.0
Wow – Just Super and Thanks! Can’t tell you all how much I really appreciate your staff is always looking into stuff so quickly… I wish all of my vendors were as responsive as you all have always been!
Brittany Johnson | Accounting Director
OnePoint Technologies, Inc., Woodstock Georgia Area
5.0
The support team is always making sure our needs are met.
Crystal M.
County Supervisor, West Virginia County Water & Sewer Utility
5.0
Jason is awesome as usual and pulled through for us with never a complaint. If only he could be cloned…then the world of IT would be in a much better place.
D’Anne K.
City Utility Services, Boulder, CO
5.0
E-Complish set the standard for what U.S. Auto Credit expects of its vendors. E-Complish has brought together a group of professionals that have created a partnership with U.S. Auto Credit, and provide a level of support one expects of full-time hires. Their knowledge of collection practices, card processing and software development has furthered our collection activities, while promoting profitability and decreasing collectors’ talk time. I am a self-professed fan of E-Complish, and I would not hesitate recommending E-Complish for any job they solicit. Greg hired E-Complish as an Online Payment Processor in 2009 and hired E-Complish more than once Top qualities: Great Results, Expert, High Integrity
Greg Gaines | eCommerce Director
U.S. Auto Credit, Jacksonville, Florida Area
5.0
E-Complish has provided SMECO with outstanding payment processing services over the years. The pay-by-phone and electronic bill payment services that they provide are best-in-class, and extremely cost effective. The E-Complish team are extremely customer focused, flexible, and have successfully implemented payment processing solutions for us under very aggressive timelines. They are truly a valued service provider for our organization, and I highly recommend their solutions.” Joe hired E-Complish as an Automated Payment Services in 1999 and hired E-Complish more than once Top qualities: Great Results, Expert, Good Value
Joe Trentacosta | SVP & CIO
Southern Maryland Electric Cooperative, Inc., Washington D.C. Metro Area
5.0
Your company came up in a discussion here the other day. They were discussing different E-Complish APIs than E-Complish offers. I told them to be nice to you because your group always does an excellent job for us. One of the other people in the discussion agreed. He said something along the lines of wanting to kick most vendors but he was very positive about working with E-Complish. Thanks, all. You are appreciated!
Kim R.
RTO Software Provider, Kansas City, MO
5.0
The guys always come through. I never worry when sending a question or issue because I know it will be resolved.
Kim R.
Rent-To-Own Chain (5,500 stores), National and Canada
5.0
Everyone is impressed with the IVR and webpage, very excited we partnered with you guys for this, already have the wheels turning on more we can do in the future.
Robert F.
Financial Services, Tampa, Florida
5.0
Since bringing E-Complish into the fold as our overall payment processor we have experienced little to no problems with processing while reducing our cost by over 30%. They are quick to respond to any question or problem that we have and do a great job of keeping informed as to the ever changing world of electronic payments. I would highly recommend E-Complish as a payment processor as they will streamline your processes and take many of the headaches out this necessary business application. I checked off the three attributes but could easily make a case that our relationship with E-Complish has been personable, they have vast expertise in this area, they produce the files in a timely manner every time, and they also operate with the highest amount of integrity. I don’t give recommendations lightly as a matter of business practice but this is one I have no problem giving. These guys do a great job! Ronald hired E-Complish as a Payment Processor in 1999 Top qualities: Great Results, Good Value, Creative
Ronald Kline | Accounting Director
SMECO, Washington D.C. Metro Area
5.0
I always enjoy working with your team – the IVR enhancement effort could not have gone anymore smoothly! Your teams’ willingness to implement changes -and make insightful recommendations (to said changes) – were greatly appreciated!
Susan Norris
SMECO, Energy Provider
5.0
E-Complish is a proficient, detail oriented, personable and knowledgeable payment partner that helped us setup and streamline our on-line payment processes. E-Complish is always very prompt in responding to our inquiries and we appreciate the relationship we have developed with the E-Complish team! Thomas hired E-Complish as a ON LINE PAYMENT PROCESSOR in 2007 Top qualities: Great Results, Personable, Expert.
Thomas Oberwetter | Attorney
Paskin & Oberwetter Law Office Ltd, Madison, Wisconsin Area
5.0
Jason was terrific. He responded immediately to my ticket and quickly fixed the problem. Thanks!
Weygandt, B.
City Government, Colorado Utility Services

Create Better Payment Experiences for Your Business

With E-Complish, your company gets a secure and compliant way to process credit cards, debit cards, ACH, and more. Let your customers make payments on any device, 24/7.
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Recurring Payments

Frequently Asked Questions

Can we customize the payment options and billing frequency for our utility company?

Yes, we offer flexible payment options and billing frequency to meet the unique needs of your utility company. Our platform allows you to customize payment methods, billing, and more, so you can offer your customers the most convenient payment options.

How can I access payment data and reports to track my utility company’s cash flow?

Our platform offers detailed payment data and reports, allowing utility bill payment companies to track cash flow and gain insights into payment trends. You can access these reports anytime by logging into your account on our platform.

What support do you offer for utility companies using your payment solutions?

We offer dedicated support for utility companies using our utility bill payment services, including a dedicated account manager and 24/7 customer support. Our team is here to assist you with any payment issues or questions.

How do you ensure the security of our customer’s payment information?

We take the security of your customer's payment information very seriously. As such, our utility bill payment processing system is built with industry-leading security measures, including encryption, two-factor authentication, and real-time fraud detection, to ensure the highest level of protection for your customer's sensitive information.