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Utility Payment Processing Solutions Made Simple

Utility Payment Processing Solutions Made Simple

While 53% of utility companies can process payments digitally, only 12% do. Why leave efficiency on the table? E-Complish’s automated payment platform eliminates manual processing headaches, cuts costs by up to 50%, and handles payment surges without bottlenecks.

Modernize & Maximize: Payment Solutions Built for Utility Companies

While 75% of consumers prefer to pay utility bills digitally, many utility companies use fragmented payment systems that can’t deliver the seamless experience customers expect. When customers can’t pay easily, late payments spike, collection costs mount, and customer service teams get overwhelmed with payment inquiries.

During peak periods, staff faces an avalanche of checks, phone payments, and manual reconciliation across multiple service types — from water to waste management. This creates costly bottlenecks and increases error rates.

E-Complish’s payment processing solutions for utility companies streamline everything by integrating multiple payment channels, automating reconciliation, and scaling effortlessly. Our platform matches customer expectations while reducing costs and eliminating manual processing burdens.

Meet Customer Expectations

Satisfy today’s payment demands: With 85% of consumers expecting multiple payment options, E-Complish delivers — offering ACH, credit cards, debit cards, digital wallets, text-to-pay, IVR phone payments, and E-Cash.

Increased Cash Flow

With automated recurring payments delivering 30% more predictable revenue, E-Complish helps you better forecast finances, optimize resource allocation, and make confident business decisions.

Improved Data Management

Unlock valuable payment intelligence with E-Complish’s detailed reporting that transforms transaction data into actionable insights, helping you optimize operations and drive smarter decisions.

Better Payment Completion Rates

Say goodbye to payment processing bottlenecks! Let your customers pay their way any time while your team focuses on serving the community. E-Complish’s utility payment processing solutions work overtime, so you don’t have to.

Future-Ready Utility Services

Still processing payments like it’s 2010? Check payments are plummeting — declining 7.2% every year. While you’re stuck manually reconciling paper trails, your competitors are future-proofing their organization with E-Complish.

Enhanced Security & Compliance

Enhanced Security & Compliance Protect your utility and customers with E-Complish’s PCI-compliant payment processing. Our enterprise-grade security protocols and automated compliance updates eliminate security risks while reducing audit complexity.

Transform Your Utility's Payment Experience!

Cut collection times in half while giving customers 24/7 payment flexibility across any device. Our platform delivers 98% customer satisfaction and reduces operational costs.
Transform Your Utility's Payment Experience!

Utility Payment Processing Solutions to Fit Your Customers' Needs

Stop juggling multiple payment systems. Your customers already trust you to power their homes and businesses — convert that trust into seamless payments.

Clients Reviews

Clients Reviews

5.0
E-Complish provided a secure and reliable payment processor that was easy to set up and use. The customer service was top-notch, and they were always available to answer any questions I had.
Client Reviews
5.0
I've been using the payment processing solution from E-complish for a few months now, and I have to say they have been an absolute pleasure to do business with. I feel very comfortable knowing my customers' sensitive data is safe and secure.
Client Reviews
5.0
As a small business owner, I appreciate the convenience of their intuitive payment processing solution and their competitive pricing. Highly recommended.
Client Reviews
5.0
Very appreciative of the good support I received I specifically want to thank Matt, Bill, and Stephen
Alec K.
Waste Management Industry, Pasco, WA
5.0
The E-Complish team helped us decrease our delinquencies by 15% and increased our online payments by 80%!! I cannot say enough about how this team works with us to analyze the problem and provide a solution. Not once did they try to upset us on a product that we did not need. I consider E-Complish a partner and consultant, not just a vendor.
Angie S.
Major Auto Finance Company (1500 Branches), South Carolina
5.0
You guys continue to be one of the best vendors I work with. Keep it up, since you set the bar high, I have come to expect it going forward! Thanks for your support.
Bennett L.
Auto Finance Industry, Evanston, IL
5.0
Wow – Just Super and Thanks! Can’t tell you all how much I really appreciate your staff is always looking into stuff so quickly… I wish all of my vendors were as responsive as you all have always been!
Brittany Johnson | Accounting Director
OnePoint Technologies, Inc., Woodstock Georgia Area
5.0
The support team is always making sure our needs are met.
Crystal M.
County Supervisor, West Virginia County Water & Sewer Utility
5.0
Jason is awesome as usual and pulled through for us with never a complaint. If only he could be cloned…then the world of IT would be in a much better place.
D’Anne K.
City Utility Services, Boulder, CO
5.0
E-Complish set the standard for what U.S. Auto Credit expects of its vendors. E-Complish has brought together a group of professionals that have created a partnership with U.S. Auto Credit, and provide a level of support one expects of full-time hires. Their knowledge of collection practices, card processing and software development has furthered our collection activities, while promoting profitability and decreasing collectors’ talk time. I am a self-professed fan of E-Complish, and I would not hesitate recommending E-Complish for any job they solicit. Greg hired E-Complish as an Online Payment Processor in 2009 and hired E-Complish more than once Top qualities: Great Results, Expert, High Integrity
Greg Gaines | eCommerce Director
U.S. Auto Credit, Jacksonville, Florida Area
5.0
E-Complish has provided SMECO with outstanding payment processing services over the years. The pay-by-phone and electronic bill payment services that they provide are best-in-class, and extremely cost effective. The E-Complish team are extremely customer focused, flexible, and have successfully implemented payment processing solutions for us under very aggressive timelines. They are truly a valued service provider for our organization, and I highly recommend their solutions.” Joe hired E-Complish as an Automated Payment Services in 1999 and hired E-Complish more than once Top qualities: Great Results, Expert, Good Value
Joe Trentacosta | SVP & CIO
Southern Maryland Electric Cooperative, Inc., Washington D.C. Metro Area
5.0
Your company came up in a discussion here the other day. They were discussing different E-Complish APIs than E-Complish offers. I told them to be nice to you because your group always does an excellent job for us. One of the other people in the discussion agreed. He said something along the lines of wanting to kick most vendors but he was very positive about working with E-Complish. Thanks, all. You are appreciated!
Kim R.
RTO Software Provider, Kansas City, MO
5.0
The guys always come through. I never worry when sending a question or issue because I know it will be resolved.
Kim R.
Rent-To-Own Chain (5,500 stores), National and Canada
5.0
Everyone is impressed with the IVR and webpage, very excited we partnered with you guys for this, already have the wheels turning on more we can do in the future.
Robert F.
Financial Services, Tampa, Florida
5.0
Since bringing E-Complish into the fold as our overall payment processor we have experienced little to no problems with processing while reducing our cost by over 30%. They are quick to respond to any question or problem that we have and do a great job of keeping informed as to the ever changing world of electronic payments. I would highly recommend E-Complish as a payment processor as they will streamline your processes and take many of the headaches out this necessary business application. I checked off the three attributes but could easily make a case that our relationship with E-Complish has been personable, they have vast expertise in this area, they produce the files in a timely manner every time, and they also operate with the highest amount of integrity. I don’t give recommendations lightly as a matter of business practice but this is one I have no problem giving. These guys do a great job! Ronald hired E-Complish as a Payment Processor in 1999 Top qualities: Great Results, Good Value, Creative
Ronald Kline | Accounting Director
SMECO, Washington D.C. Metro Area
5.0
I always enjoy working with your team – the IVR enhancement effort could not have gone anymore smoothly! Your teams’ willingness to implement changes -and make insightful recommendations (to said changes) – were greatly appreciated!
Susan Norris
SMECO, Energy Provider
5.0
E-Complish is a proficient, detail oriented, personable and knowledgeable payment partner that helped us setup and streamline our on-line payment processes. E-Complish is always very prompt in responding to our inquiries and we appreciate the relationship we have developed with the E-Complish team! Thomas hired E-Complish as a ON LINE PAYMENT PROCESSOR in 2007 Top qualities: Great Results, Personable, Expert.
Thomas Oberwetter | Attorney
Paskin & Oberwetter Law Office Ltd, Madison, Wisconsin Area
5.0
Jason was terrific. He responded immediately to my ticket and quickly fixed the problem. Thanks!
Weygandt, B.
City Government, Colorado Utility Services

Turbocharge Your Utility Payments with E-Complish Today!

Stop letting revenue slip through manual processing cracks. Join leading utility companies who are collecting more on-time payments and saving countless hours with our smart payment platform. Transform your payment operations. See how in one quick demo.
Turbocharge Your Utility Payments with E-Complish Today!

Frequently Asked Questions

How long does implementation take, and will it disrupt our current operations?

The implementation of E-Complish's payment solutions is designed to be smooth and minimally disruptive to your utility operations. We work around your schedule to ensure continuous service to your customers.

How does your system handle failed payments and automatic retries?

E-Complish's system handles failed payments through intelligent automated retries, optimizing the timing based on payment type and failure reason. We automatically notify customers about failed payments and upcoming retry attempts while providing your team with real-time visibility through our dashboard.

Can your system integrate with our current CRM and accounting software?

Yes, DevConnect Payment API is designed to integrate seamlessly with your existing CRM and accounting software. Our flexible API connects directly with most major business systems, enabling real-time payment data flow and automatic reconciliation.