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interactive voice response

DirectPay: IVR Payment Processing Technology

Eliminate the burden of handling incoming customer phone calls with E-Complish’s easy-to-use IVR phone payments system! DirectPay lets businesses accept a wide variety of payment types over the phone, 24/7, using a series of pre-recorded messages. Our web-based IVR payment solution improves customer satisfaction and business efficiency.

Virtual Payment Terminal Screenshot

Streamline Payment Collection with Our 24/7 Phone Payment System

Using DirectPay for your business saves you time, money, and the need to recruit and train phone representatives.

Perfected over 25 years, our IVR payment system allows customers to interact with your business through phone calls, touch tones, and voice recognition for completing transactions.

It’s PCI compliant, meaning it meets the highest data security standards. Consequently, you and your customers don’t have to worry about pay-by-phone system security.

Instead of waiting for traditional business hours, IVR payments can be made 24 hours a day, and you can view payments at any time.

DirectPay improves accuracy and productivity while integrating with other E-Complish solutions through the all-in-one payment system, VirtualPay.

We tailor your IVR payment processing system to your brand with professional recordings. Impress your international customers with multi-lingual and multi-currency support.

Reduce Customer Wait Time and Improve Payment Collection

With E-Complish, you get IVR phone system installation for free! Reach out to us now to take advantage of automated phone payments with fast processing and heightened accuracy.
Reduce Customer Wait Time and Improve Payment Collection

DirectPay IVR System Features

Take Phone Calls 24/7

With an automated phone payment system, your business doesn’t have to stay open to keep moving.

Real-time Payment Processing

Earn faster and let customers manage their dealings with you at their convenience,

Message Customization

Match the interactive voice response (IVR) systems messaging to your brand tone, language, and needed functions.

Easy Integration

DirectPay works with the systems you’re already using or want to use, like EnterAct and VirtualPay.

Detailed Reporting

Over-the-phone payments systems provide better insight with valuable data and reports to improve what you offer your customers.

NACHA and PCI Compliance

Customers can feel confident that your IVR system is safeguarded and professional.
Our Clients’ Reviews

Our Clients’ Reviews

Very appreciative of the good support I received I specifically want to thank Matt, Bill, and Stephen
Alec K.
Waste Management Industry, Pasco, WA
The E-Complish team helped us decrease our delinquencies by 15% and increased our online payments by 80%!! I cannot say enough about how this team works with us to analyze the problem and provide a solution. Not once did they try to upset us on a product that we did not need. I consider E-Complish a partner and consultant, not just a vendor.
Angie S.
Major Auto Finance Company (1500 Branches), South Carolina
You guys continue to be one of the best vendors I work with. Keep it up, since you set the bar high, I have come to expect it going forward! Thanks for your support.
Bennett L.
Auto Finance Industry, Evanston, IL
Wow – Just Super and Thanks! Can’t tell you all how much I really appreciate your staff is always looking into stuff so quickly… I wish all of my vendors were as responsive as you all have always been!
Brittany Johnson | Accounting Director
OnePoint Technologies, Inc., Woodstock Georgia Area
The support team is always making sure our needs are met.
Crystal M.
County Supervisor, West Virginia County Water & Sewer Utility
Jason is awesome as usual and pulled through for us with never a complaint. If only he could be cloned…then the world of IT would be in a much better place.
D’Anne K.
City Utility Services, Boulder, CO
E-Complish set the standard for what U.S. Auto Credit expects of its vendors. E-Complish has brought together a group of professionals that have created a partnership with U.S. Auto Credit, and provide a level of support one expects of full-time hires. Their knowledge of collection practices, card processing and software development has furthered our collection activities, while promoting profitability and decreasing collectors’ talk time. I am a self-professed fan of E-Complish, and I would not hesitate recommending E-Complish for any job they solicit. Greg hired E-Complish as an Online Payment Processor in 2009 and hired E-Complish more than once Top qualities: Great Results, Expert, High Integrity
Greg Gaines | eCommerce Director
U.S. Auto Credit, Jacksonville, Florida Area
E-Complish has provided SMECO with outstanding payment processing services over the years. The pay-by-phone and electronic bill payment services that they provide are best-in-class, and extremely cost effective. The E-Complish team are extremely customer focused, flexible, and have successfully implemented payment processing solutions for us under very aggressive timelines. They are truly a valued service provider for our organization, and I highly recommend their solutions.” Joe hired E-Complish as an Automated Payment Services in 1999 and hired E-Complish more than once Top qualities: Great Results, Expert, Good Value
Joe Trentacosta | SVP & CIO
Southern Maryland Electric Cooperative, Inc., Washington D.C. Metro Area
Your company came up in a discussion here the other day. They were discussing different E-Complish APIs than E-Complish offers. I told them to be nice to you because your group always does an excellent job for us. One of the other people in the discussion agreed. He said something along the lines of wanting to kick most vendors but he was very positive about working with E-Complish. Thanks, all. You are appreciated!
Kim R.
RTO Software Provider, Kansas City, MO
The guys always come through. I never worry when sending a question or issue because I know it will be resolved.
Kim R.
Rent-To-Own Chain (5,500 stores), National and Canada
Everyone is impressed with the IVR and webpage, very excited we partnered with you guys for this, already have the wheels turning on more we can do in the future.
Robert F.
Financial Services, Tampa, Florida
Since bringing E-Complish into the fold as our overall payment processor we have experienced little to no problems with processing while reducing our cost by over 30%. They are quick to respond to any question or problem that we have and do a great job of keeping informed as to the ever changing world of electronic payments. I would highly recommend E-Complish as a payment processor as they will streamline your processes and take many of the headaches out this necessary business application. I checked off the three attributes but could easily make a case that our relationship with E-Complish has been personable, they have vast expertise in this area, they produce the files in a timely manner every time, and they also operate with the highest amount of integrity. I don’t give recommendations lightly as a matter of business practice but this is one I have no problem giving. These guys do a great job! Ronald hired E-Complish as a Payment Processor in 1999 Top qualities: Great Results, Good Value, Creative
Ronald Kline | Accounting Director
SMECO, Washington D.C. Metro Area
I always enjoy working with your team – the IVR enhancement effort could not have gone anymore smoothly! Your teams’ willingness to implement changes -and make insightful recommendations (to said changes) – were greatly appreciated!
Susan Norris
SMECO, Energy Provider
E-Complish is a proficient, detail oriented, personable and knowledgeable payment partner that helped us setup and streamline our on-line payment processes. E-Complish is always very prompt in responding to our inquiries and we appreciate the relationship we have developed with the E-Complish team! Thomas hired E-Complish as a ON LINE PAYMENT PROCESSOR in 2007 Top qualities: Great Results, Personable, Expert.
Thomas Oberwetter | Attorney
Paskin & Oberwetter Law Office Ltd, Madison, Wisconsin Area
Jason was terrific. He responded immediately to my ticket and quickly fixed the problem. Thanks!
Weygandt, B.
City Government, Colorado Utility Services

Safeguard Your Business and Customers with IVR Payment Processing

Call now to start using IVR payment processing and make more secure and convenient payments today! Our team of experts is here to help you get set up quickly and easily.
Virtual Payment Terminal (VirtualPay)

FAQs about Our Customer Payment Portal

How do I know the DirectPay IVR phone payment system is the right solution for my business?

Investing in an IVR system will benefit your business in many ways. IVR payment solutions increase the number of calls you take without hiring additional staff and improve customer service by making transaction processing faster and more accurate and eliminating wait times. Best of all, IVR can scale with your business without additional training or new hires.

Does DirectPay support integration with third-party software?

Integrate DirectPay easily with EnterAct and the innovative payment processing solutions from E-Complish you already have in place, including VirtualPay for rep/CSR-facing web payments, RecurPay for recurring/scheduled payments, Text2Pay for SMS/Text payments, and EBPP for E-Billing and payment. IVR for credit card payments is entirely possible!

How much does your IVR payment system cost?

The cost of our IVR payment system depends on your business needs and whether you wish to integrate other payment processing systems. Please reach out to us for a free consultation.