What Is CallSentry?
The silent protector for call centers, CallSentry is a three-way secure telephone system that enables consumers to make credit card payments over the telephone while a live representative is on the line. Instead of the insecurity of representatives taking the consumer’s sensitive card-holder information over the telephone, CallSentry allows consumers to enter their credit card information while the representative is on the call. However, the entry of the card-holder data, expiration date, and CVV are all “muted” to the representative to keep the call PCI-Compliant.
With CallSentry, the contact center is “de-scoped from” PCI-DSS requirements because the consumer’s card credentials are gathered using a secure automated assistant, thus creating PCI-DSS compliant transactions. Once the CallSentry automated assistant is activated, the call center agent cannot hear the consumer’s sensitive information entry but can listen to and participate in the conversation with the consumer. The CallSentry automated assistant ensures a secure and PCI-DSS compliant transaction for your company.
Our CallSentry Solutions
Introduce a Secure 3-Way Telephone Payment Assistant into the system to facilitate secure payments over the phone during calls.
Accept recurring or auto payments with E-Complish's RecurPay; it's PCI and Nacha compliant! Recurring payment plans can be customer-initiated, or live representative-initiated using E-Complish's eDocSign.
Text2Pay is an easy and convenient way to accept payments through SMS text messaging technology.
Other E-Complish products CallSentry works with
Implementation is easy and the secure payment processing application can be invoked only when needed.
Customer Payment Portal (HostPay)
Add HostPay to your website and give your customers the convenience of a client-facing portal with a personalized design.
Easy Payments for customers
Easy Payment Processing for Agents
Contact center savings
We Work with Your Industry
From facilitating credit card payments to processing fees, VirtualPay has helped many companies across industries improve revenue through better payment processing.
Revolutionize healthcare payments with E-Complish's advanced merchant services. Improve patient experiences, ensure compliance, and simplify billing processes for seamless medical payments. Streamline collections and optimize revenue cycles with our secure, user-friendly solutions. Experience effortless healthcare transactions with E-Complish.
Advance your property management business with E-Complish's innovative merchant services. Enjoy secure transactions, personalized invoicing, and insightful reporting to ease administrative tasks and provide convenient tenant payment options.