Payment Processing Solutions for Insurance Companies Built for Speed

Name: Insurance Payment Processing
Brand: E-Complish
Rating: 5 (18 reviews)

When 75% of consumers demand seamless transactions across all channels, insurance companies can’t afford payment friction. E-Complish’s integrated insurance payment solutions accelerate your collections and disbursements while delivering the unified experience your policyholders expect — online, by phone, or through automated payments.

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Powering Seamless Payments for Insurance Companies for 25 Years

78% of insurance industry experts acknowledge payment processing as a crucial operational component, yet many traditional insurers fail to recognize its strategic importance. Falling behind on payment technology isn’t only a risk; it’s also a competitive disadvantage. But it doesn’t have to be.

E-Complish’s comprehensive insurance payment solutions streamline both premium collections and claim disbursements through a single, secure solution. Our customizable portal integrates seamlessly with your existing systems, enabling automated recurring payments, real-time processing, and multi-channel payment options.

For 25 years, we’ve helped insurance companies reduce processing costs, ensure compliance, and enhance policyholder satisfaction. Our comprehensive solution delivers these measurable benefits:

Industry-Leading Security for Peace of Mind

PCI compliance gives you ironclad transaction security. Our advanced encryption and real-time monitoring protect sensitive data and block fraud attempts, safeguarding your customers and reputation.

Automated Recurring Payments that Save Time

Streamline premium collections with RecurPay’s convenient desktop and mobile payment solution. With E-Complish you can reduce collection time by 50% and ensure policies stay active.

Cost Savings to Boost Your Bottom Line

Pay just 10¢ for ACH transactions with no setup or maintenance fees. Our success is tied to yours; we only get paid when you do, ensuring top results.

Payment Options That Drive Customer Satisfaction

Let customers pay their way with a complete range of payment methods, including credit cards, ACH, mobile payments, and E-Cash. More payment choices translate to faster collections and happier clients.

Speed That Improves Cash Flow

Speed up your cash flow with same-day or next-day payment settlements. Our rapid processing and ACH solutions ensure you receive funds quickly, boosting operational efficiency and reducing costly delays.

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Our Integrated Insurance Payment Processing Solutions

When you process claims and collect premiums faster with our secure, end-to-end solution, you improve customer retention, and your business grows.

Payment Acceptance Solutions

Credit & Debit Card Processing

E-Complish provides insurance companies with secure merchant accounts that process credit card payments, handle reconciliation, and generate reports, delivering payment flexibility and convenience.

ACH Payment Processing

ACH payments cut premium collection costs, eliminate manual reconciliation, and process claims payments faster than checks or wire transfers, all while integrating seamlessly with your existing payment platform.

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E-Wallets

Process payments through Apple Pay, Google Pay, Samsung Pay, PayPal, and Venmo – the digital wallets your customers already trust and use daily. Each transaction is secure, instant, and seamlessly integrated into your existing workflow.

Payment Channels

IVR Payments

Skip call center costs with E-Complish's DirectPay IVR, which transforms your phone lines into 24/7 payment channels. Policyholders can effortlessly pay premiums using voice commands or touch-tone options.

Recurring Payments

Turn premium collections into autopilot cash flow. RecurPay software automates monthly premium payments right on schedule, tracks every transaction, and notifies you when policyholder cards are near expiration.

Online Invoice Payments

Send smart premium reminders that get results. When policyholders receive E-Complish's text or email invoices, they pay faster, minimizing your collection time by days and reducing follow-up work.

Text2Pay

Text2Pay lets policyholders pay via simple text message, with their payment details securely stored for instant transactions. No login required, just a few clicks to complete payments.

Advanced Insurance Solutions

E-Signature

E-Complish's digital signature capabilities let you email pre-populated agreements to customers, let them sign electronically, and automatically process their payments. Secure, trackable, and built for business efficiency.

EBPP

Send bills and collect payments digitally with our EBPP solution. Customers view statements and pay online instantly, while you reduce paper costs and get paid faster. Fully secure and compliant with PCI DSS and HIPAA.

Instant Debit Card Funding

Insurance payouts shouldn't keep your claimants waiting. E-Complish's Push2Card delivers claim settlements directly to any U.S. debit card in real-time. You can transform traditional disbursement into a competitive advantage.

Chargeback Management

Prevent revenue loss and protect your business with E-Complish's robust chargeback management system. Our advanced dispute tracking, customizable reporting, and over 20 years of regulatory expertise help you effectively prevent and resolve chargebacks.

DevConnect Payment API

DevConnect API lets you build payment processing directly into your software. Collect payments, track transactions in real-time, and automate reconciliation without switching platforms. Your developers get simple integration; your business gets faster settlements.

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Let's Optimize Your Insurance Payment Process

Let's turbocharge your operations with seamless, secure insurance payment processing. We offer flexible solutions, from one-time payments to recurring billing. Increase efficiency, boost revenue, and free up your time.

Get a Demo Today

Let's Optimize Your Insurance Payment Process

Insurance Payment Processing Benefits

Compliant and secure: Our Level 1 PCI Compliance and advanced security technology reduces fraud risk and protects premium payments and policyholder data.
Tailored solutions: From standard coverage to complex multi-policy portfolios, our modular and customizable insurance payment solutions adapt to any carrier’s requirements.
Flexible collection options: Choose from multiple payment methods — from debit cards to SMS payments — giving policyholders convenient premium payment choices without paying for unnecessary features.
Keep up with the competition: Meet today’s policyholder demand of any time, anywhere premium payments while maintaining customer loyalty and a competitive edge in the insurance market.
Embrace digital transformation: Stay ahead with digital payment solutions that streamline claims processing, automate premium collection, and elevate policyholder service.
Scalable payment system: Our adaptable system grows with your insurance business, supporting expansion into new coverage types, markets, and insurance products.

Our Client Reviews

5.0

E-Complish provided a secure and reliable payment processor that was easy to set up and use. The customer service was top-notch, and they were always available to answer any questions I had.

Client Reviews

5.0

I've been using the payment processing solution from E-complish for a few months now, and I have to say they have been an absolute pleasure to do business with. I feel very comfortable knowing my customers' sensitive data is safe and secure.

Client Reviews

5.0

As a small business owner, I appreciate the convenience of their intuitive payment processing solution and their competitive pricing. Highly recommended.

Client Reviews

5.0

Very appreciative of the good support I received I specifically want to thank Matt, Bill, and Stephen

Alec K.

Waste Management Industry, Pasco, WA

5.0

The E-Complish team helped us decrease our delinquencies by 15% and increased our online payments by 80%!! I cannot say enough about how this team works with us to analyze the problem and provide a solution. Not once did they try to upset us on a product that we did not need. I consider E-Complish a partner and consultant, not just a vendor.

Angie S.

Major Auto Finance Company (1500 Branches), South Carolina

5.0

You guys continue to be one of the best vendors I work with. Keep it up, since you set the bar high, I have come to expect it going forward! Thanks for your support.

Bennett L.

Auto Finance Industry, Evanston, IL

5.0

Wow – Just Super and Thanks! Can’t tell you all how much I really appreciate your staff is always looking into stuff so quickly… I wish all of my vendors were as responsive as you all have always been!

Brittany Johnson | Accounting Director

OnePoint Technologies, Inc., Woodstock Georgia Area

5.0

The support team is always making sure our needs are met.

Crystal M.

County Supervisor, West Virginia County Water & Sewer Utility

5.0

Jason is awesome as usual and pulled through for us with never a complaint. If only he could be cloned…then the world of IT would be in a much better place.

D’Anne K.

City Utility Services, Boulder, CO

5.0

E-Complish set the standard for what U.S. Auto Credit expects of its vendors. E-Complish has brought together a group of professionals that have created a partnership with U.S. Auto Credit, and provide a level of support one expects of full-time hires. Their knowledge of collection practices, card processing and software development has furthered our collection activities, while promoting profitability and decreasing collectors’ talk time. I am a self-professed fan of E-Complish, and I would not hesitate recommending E-Complish for any job they solicit. Greg hired E-Complish as an Online Payment Processor in 2009 and hired E-Complish more than once Top qualities: Great Results, Expert, High Integrity

Greg Gaines | eCommerce Director

U.S. Auto Credit, Jacksonville, Florida Area

5.0

E-Complish has provided SMECO with outstanding payment processing services over the years. The pay-by-phone and electronic bill payment services that they provide are best-in-class, and extremely cost effective. The E-Complish team are extremely customer focused, flexible, and have successfully implemented payment processing solutions for us under very aggressive timelines. They are truly a valued service provider for our organization, and I highly recommend their solutions.” Joe hired E-Complish as an Automated Payment Services in 1999 and hired E-Complish more than once Top qualities: Great Results, Expert, Good Value

Joe Trentacosta | SVP & CIO

Southern Maryland Electric Cooperative, Inc., Washington D.C. Metro Area

5.0

Your company came up in a discussion here the other day. They were discussing different E-Complish APIs than E-Complish offers. I told them to be nice to you because your group always does an excellent job for us. One of the other people in the discussion agreed. He said something along the lines of wanting to kick most vendors but he was very positive about working with E-Complish. Thanks, all. You are appreciated!

Kim R.

RTO Software Provider, Kansas City, MO

5.0

The guys always come through. I never worry when sending a question or issue because I know it will be resolved.

Kim R.

Rent-To-Own Chain (5,500 stores), National and Canada

5.0

Everyone is impressed with the IVR and webpage, very excited we partnered with you guys for this, already have the wheels turning on more we can do in the future.

Robert F.

Financial Services, Tampa, Florida

5.0

Since bringing E-Complish into the fold as our overall payment processor we have experienced little to no problems with processing while reducing our cost by over 30%. They are quick to respond to any question or problem that we have and do a great job of keeping informed as to the ever changing world of electronic payments. I would highly recommend E-Complish as a payment processor as they will streamline your processes and take many of the headaches out this necessary business application. I checked off the three attributes but could easily make a case that our relationship with E-Complish has been personable, they have vast expertise in this area, they produce the files in a timely manner every time, and they also operate with the highest amount of integrity. I don’t give recommendations lightly as a matter of business practice but this is one I have no problem giving. These guys do a great job! Ronald hired E-Complish as a Payment Processor in 1999 Top qualities: Great Results, Good Value, Creative

Ronald Kline | Accounting Director

SMECO, Washington D.C. Metro Area

5.0

I always enjoy working with your team – the IVR enhancement effort could not have gone anymore smoothly! Your teams’ willingness to implement changes -and make insightful recommendations (to said changes) – were greatly appreciated!

Susan Norris

SMECO, Energy Provider

5.0

E-Complish is a proficient, detail oriented, personable and knowledgeable payment partner that helped us setup and streamline our on-line payment processes. E-Complish is always very prompt in responding to our inquiries and we appreciate the relationship we have developed with the E-Complish team! Thomas hired E-Complish as a ON LINE PAYMENT PROCESSOR in 2007 Top qualities: Great Results, Personable, Expert.

Thomas Oberwetter | Attorney

Paskin & Oberwetter Law Office Ltd, Madison, Wisconsin Area

5.0

Jason was terrific. He responded immediately to my ticket and quickly fixed the problem. Thanks!

Weygandt, B.

City Government, Colorado Utility Services

Get the Insurance Payment Processing You Need

Stop losing revenue through outdated payment systems. Join leading insurance companies who've revolutionized their premium collections and claims processing with E-Complish. Streamline recurring payments, enable instant disbursements, and deliver a seamless digital payment experience across all channels.

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Frequently Asked Questions

Can your solutions integrate with my existing insurance management system?

Absolutely! Our DevConnect feature enables seamless integration between your legacy system and our ACH and credit card back-end processors. With this, you can easily gather payment information from your current system and send it to our advanced tools for immediate authorization.

What’s the pricing structure for insurance payment processing?

We keep it simple with per-transaction fees (no setup or maintenance charges). Our competitive processing fees help us deliver reliable payment portals that consistently drive results for insurance companies.

Do you provide payment options for high-value insurance premiums?

Absolutely. We offer multiple convenient payment methods, including online and phone options, to help policyholders flexibly manage their premium payments.

What ROI can we expect in the first year of implementing your payment system?

ROI varies among clients, but you'll typically see immediate savings through reduced processing fees, eliminated manual tasks, and faster payment collection — often within the first month of implementation.

How quickly can we implement your system without disrupting our current operations?

We work around your schedule and ensure no interruption to your existing payment operations during the transition.

How do you handle failed payments and automatic retries for premium collections?

Our system automatically manages failed payments with customizable retry schedules for premium collections. We provide comprehensive chargeback management, detailed reporting, and automatic notifications to keep both you and your policyholders informed.

How do you ensure compliance with state-specific insurance payment regulations?

Our platform maintains the highest security standards with Level 1 PCI, SOC II, Mastercard, Visa certifications, and NACHA compliance. We regularly update our systems to meet state-specific insurance regulations while maintaining BBB accreditation.