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Credit and Collection Agency Merchant Solutions

Credit and Collection Agency Merchant Solutions

Drive collections forward with faster payments, full compliance, and total flexibility! With 74 percent of consumers preferring digital payments and over 60 percent of agencies citing outdated systems as their top obstacle, modernizing collections is no longer optional.

E-Complish offers tailored, secure, and scalable merchant solutions for debt collectors, helping you maximize recovery rates, reduce operational costs, and stay ahead of compliance demands.

Accelerate Collections with Purpose-Built Payment Processing for Agencies

The collection industry faces unique challenges such as strict compliance requirements, high-risk classifications, and complex payment arrangements that necessitate agencies juggling disconnected systems, leading to missed payments and compliance gaps.

E-Complish’s collection agency merchant account solutions solve these complexities. Our unified platform consolidates all payment channels into one secure, compliant system built specifically for debt recovery.

For over 25 years, our payment collection services have helped agencies modernize their payment infrastructure while delivering measurable, tangible improvements:

Compliance Without Compromise

Navigate FDCPA, CFPB, and PCI DSS effortlessly. Our system logs every transaction, automates documentation, and reduces audit preparation time by up to 85 percent. Built-in tools such as consent tracking and e-signatures help you stay compliant without disrupting your daily operations.

Lightning-Fast Payment Processing

Process payments in under 3 seconds with 99.9 percent uptime. Our infrastructure supports over 50,000 transactions daily — even during end-of-month spikes — so your cash flow is uninterrupted and your customer experiences across payment channels are smooth.

Smart Payment Flexibility

Support 15+ payment options, including recurring, split, post-dated, and wallet-based payments. With web, mobile, IVR, and SMS support in one system, agencies report up to 43 percent higher payment completion rates and significantly fewer missed or delayed payments.

Bulletproof Security Architecture

Our Level 1 PCI-compliant platform blocks over 99 percent of known fraud attempts using tokenization, real-time monitoring, and advanced encryption. You get enterprise-grade protection that evolves with threats, without adding operational overhead.

Revenue Recovery Intelligence

Agencies using our analytics dashboard report up to 28 percent higher recovery rates. Use it to track transaction patterns, predict payment behavior, and monitor team performance in real time to improve strategy and maximize every contact.

Scale Without Limits

Whether you’re processing 100 or 100,000 payments a month, our platform scales instantly. Add clients, users, and payment methods without disruption — while maintaining sub-second response times, full compliance, and centralized reporting.

Stop Losing Payments to Outdated Systems!

Join 500+ collection agencies already recovering more debt with less effort. Our integrated platform cuts payment processing time by 60 percent, reduces failed payments by 40 percent, and helps you stay fully compliant. See the difference in just 15 minutes.

Stop Losing Payments to Outdated Systems!

Comprehensive Payment Solutions for Collection Agencies

Purpose-built for the unique needs of collection professionals, our solutions cover every payment scenario — from first contact to final settlement.

Client Reviews

Client Reviews

5.0
Very appreciative of the good support I received I specifically want to thank Matt, Bill, and Stephen
Alec K.
Waste Management Industry, Pasco, WA
5.0
The E-Complish team helped us decrease our delinquencies by 15% and increased our online payments by 80%!! I cannot say enough about how this team works with us to analyze the problem and provide a solution. Not once did they try to upset us on a product that we did not need. I consider E-Complish a partner and consultant, not just a vendor.
Angie S.
Major Auto Finance Company (1500 Branches), South Carolina
5.0
You guys continue to be one of the best vendors I work with. Keep it up, since you set the bar high, I have come to expect it going forward! Thanks for your support.
Bennett L.
Auto Finance Industry, Evanston, IL
5.0
Wow – Just Super and Thanks! Can’t tell you all how much I really appreciate your staff is always looking into stuff so quickly
 I wish all of my vendors were as responsive as you all have always been!
Brittany Johnson | Accounting Director
OnePoint Technologies, Inc., Woodstock Georgia Area
5.0
The support team is always making sure our needs are met.
Crystal M.
County Supervisor, West Virginia County Water & Sewer Utility
5.0
Jason is awesome as usual and pulled through for us with never a complaint. If only he could be cloned
then the world of IT would be in a much better place.
D’Anne K.
City Utility Services, Boulder, CO
5.0
E-Complish set the standard for what U.S. Auto Credit expects of its vendors. E-Complish has brought together a group of professionals that have created a partnership with U.S. Auto Credit, and provide a level of support one expects of full-time hires. Their knowledge of collection practices, card processing and software development has furthered our collection activities, while promoting profitability and decreasing collectors’ talk time. I am a self-professed fan of E-Complish, and I would not hesitate recommending E-Complish for any job they solicit. Greg hired E-Complish as an Online Payment Processor in 2009 and hired E-Complish more than once Top qualities: Great Results, Expert, High Integrity
Greg Gaines | eCommerce Director
U.S. Auto Credit, Jacksonville, Florida Area
5.0
E-Complish has provided SMECO with outstanding payment processing services over the years. The pay-by-phone and electronic bill payment services that they provide are best-in-class, and extremely cost effective. The E-Complish team are extremely customer focused, flexible, and have successfully implemented payment processing solutions for us under very aggressive timelines. They are truly a valued service provider for our organization, and I highly recommend their solutions.” Joe hired E-Complish as an Automated Payment Services in 1999 and hired E-Complish more than once Top qualities: Great Results, Expert, Good Value
Joe Trentacosta | SVP & CIO
Southern Maryland Electric Cooperative, Inc., Washington D.C. Metro Area
5.0
Your company came up in a discussion here the other day. They were discussing different E-Complish APIs than E-Complish offers. I told them to be nice to you because your group always does an excellent job for us. One of the other people in the discussion agreed. He said something along the lines of wanting to kick most vendors but he was very positive about working with E-Complish. Thanks, all. You are appreciated!
Kim R.
RTO Software Provider, Kansas City, MO
5.0
The guys always come through. I never worry when sending a question or issue because I know it will be resolved.
Kim R.
Rent-To-Own Chain (5,500 stores), National and Canada
5.0
Everyone is impressed with the IVR and webpage, very excited we partnered with you guys for this, already have the wheels turning on more we can do in the future.
Robert F.
Financial Services, Tampa, Florida
5.0
Since bringing E-Complish into the fold as our overall payment processor we have experienced little to no problems with processing while reducing our cost by over 30%. They are quick to respond to any question or problem that we have and do a great job of keeping informed as to the ever changing world of electronic payments. I would highly recommend E-Complish as a payment processor as they will streamline your processes and take many of the headaches out this necessary business application. I checked off the three attributes but could easily make a case that our relationship with E-Complish has been personable, they have vast expertise in this area, they produce the files in a timely manner every time, and they also operate with the highest amount of integrity. I don’t give recommendations lightly as a matter of business practice but this is one I have no problem giving. These guys do a great job! Ronald hired E-Complish as a Payment Processor in 1999 Top qualities: Great Results, Good Value, Creative
Ronald Kline | Accounting Director
SMECO, Washington D.C. Metro Area
5.0
I always enjoy working with your team – the IVR enhancement effort could not have gone anymore smoothly! Your teams’ willingness to implement changes -and make insightful recommendations (to said changes) – were greatly appreciated!
Susan Norris
SMECO, Energy Provider
5.0
E-Complish is a proficient, detail oriented, personable and knowledgeable payment partner that helped us setup and streamline our on-line payment processes. E-Complish is always very prompt in responding to our inquiries and we appreciate the relationship we have developed with the E-Complish team! Thomas hired E-Complish as a ON LINE PAYMENT PROCESSOR in 2007 Top qualities: Great Results, Personable, Expert.
Thomas Oberwetter | Attorney
Paskin & Oberwetter Law Office Ltd, Madison, Wisconsin Area
5.0
Jason was terrific. He responded immediately to my ticket and quickly fixed the problem. Thanks!
Weygandt, B.
City Government, Colorado Utility Services

Revolutionize Your Collection Operations Today!

Stop settling for generic payment processors that don’t understand collections. E-Complish’s specialized collection agency merchant account solutions help you collect more, comply automatically, and scale confidently.

Book a demo today and discover what better collections can look like.

Recurring Payments

Frequently Asked Questions

How much does your payment processing solution cost?

We strive to ensure our prices are competitive and tailored to meet your agency's exact specifications and the number of transactions. Personalized pricing packages guarantee that our solutions suit your budget and provide you with the highest value.

Are your solutions compliant with industry regulations?

Absolutely. Our payment processing solution meets the requirements of various regulations in the industry, such as the Fair Debt Collection Practices Act (FDCPA), the Consumer Financial Protection Bureau (CFPB), and the Payment Card Industry Data Security Standard (PCI DSS).

Can your solution integrate with my agency’s existing software?

Yes! E-Complish seamlessly integrates with all major collection software platforms and CRMs through our robust API. Our dedicated integration team handles the setup process, typically completing integrations in 5–7 business days with no disruption to your operations.

How secure is your payment processing solution?

Our solution utilizes the most modern encryption and PCI DSS- and NACH-compliant protocols to guarantee that all exchanges are fully safeguarded. Additionally, we provide fraud detection and prevention services to protect debt collection agencies and customers from the risk of fraud and identity theft.