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Updated by 09.07.2023

E-Complish announces PCI 3.0 Compliance, making it one of the first level one payment processing companies in the world to achieve this level of certification


Company forecasts increased demand for DirectPay IVR System following PCI Compliance 3.0 requirements for call recordings via call centers

E-Complish, a leading payment solutions provider, announced it will achieve another PCI Level 1 Service Provider compliance following recent changes to the Payment Card Industry Data Security Standard under v3.0. Under the new compliance level, E-Complish’s clients and their customers are assured that E-Complish’s solutions adhere to the very highest security and procedural standards to safely process and store credit card information.

PCI Compliance 3.0 features 12 levels of security and data standards that need to be met and maintained in order to achieve full compliance status, including firewall configurations, cardholder data encryption, data storage and logging, and malware and virus protection. All aspects of E-Complish’s Level 1 PCI Compliance were assessed by a third party Qualified Security Assessor (QSA), with physical inspection, review, and gathered evidence. The compliance standard updates determine that any piece of the payment processing procedure that involves card holder data must meet the 12 security levels, which now require 150 more steps and evidences to be provided and verified by the QSA.

As a result of the forthcoming PCI Compliance 3.0 updates, E-Complish is reporting a threefold demand for its DirectPay PCI compliant Interactive Voice Response (IVR) system to securely accept and process credit cards. Increased demand is already coming in particular from call centers that are facing additional compliance requirements with regards to call recordings. Some industries are forced to record all calls due to regulatory, training, and security. The acceptance of credit cards by telephone that are also verbally recorded are considered “in scope” to PCI Compliance. A recorded call that features verbal card numbers must be secured, transported, maintained, and stored in a PCI Compliant manner. Additionally, all call recordings must always exclude the CVV/CV2/Security Code of the given credit card. All of this, as it relates to card acceptance by an agent over the phone, creates a huge cost and security burden to call centers.

“By using E-Complish’s product solutions, our clients are assured that the services offered to their individual customers are already fully PCI compliant to the very highest and latest standards – this eliminates overhead cost and fees that companies would experience if tasked with meeting these standards separately,” said Stephen Price, CEO of E-Complish. “As a result, the increase in demand for our DirectPay IVR system provides the added benefit of cost savings while also freeing up time for our clients and their customers.”

With PCI compliance 3.0 having officially launched Jan. 1, 2015, E-Complish is one of the first Level 1 Payment Processing companies in the world to achieve compliance under the new standards.


E-Complish, LLC: Since 1998, E-Complish has helped businesses increase profit and communicate more efficiently with customers through its unique financial services, quickly becoming one of the nation’s most reliable and secure payment partners. For more information about E-Complish, please call 410-779-4330 or visit