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Municipal Parking Services implements E-Complish’s DirectPay Interactive Voice Response (IVR) System

Updated by 09.07.2023

Municipal Parking Services implements E-Complish’s DirectPay Interactive Voice Response (IVR) System

New system brings PCI compliant solution for consumer parking meter citation payments to major North American cities

E-Complish, a leading payment solutions provider, announced a new partnership with Municipal Parking Services (MPS). The partnership will integrate E-Complish’s DirectPay Interactive Voice Response (IVR) system with the company’s existing consumer parking meter citation payments process in select cities across North America, including Greater Vancouver, British Columbia, New Jersey, and New York.

With E-Complish’s Level 1 PCI compliant DirectPay system, the MPS will save both time and overhead costs associated with call recording and credit card information storage. DirectPay will enact additional security measures that allow MPS customers to enter their own credit card information safely over the phone, securing the consumer payment process, creating greater cost savings for the company, and increasing overall customer satisfaction.

“DirectPay has consistently been one of our most popular solutions because of the benefits it offers on both sides. With the system, Municipal Parking Services representatives will be able to shift their focus to customer service, while customers are assured they can make payments in a simple, hassle-free way without the concern of being overheard by anyone,” said Stephen Price, CEO of E-Complish. “We’re currently working with MPS to implement DirectPay in a number of other major municipalities the company operates in.”

MPS customers interested in making a payment can dial E-Complish’s DirectPay IVR at 888-628-9418.

To learn more about E-Complish DirectPay, visit http://www.e-complish.com/solutions/direct-pay/.

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E-Complish, LLC: Since 1998, E-Complish has helped businesses increase profit and communicate more efficiently with customers through its unique financial services, quickly becoming one of the nation’s most reliable and secure payment partners. For more information about E-Complish, please call 301-865-7570 or visit http://www.e-complish.com.

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