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Updated by 09.07.2023

E-Complish partners with Blue Cross of Idaho


Implementation of DirectPay Interactive Voice Response System streamlines processing practices, frees up company resources, provides customer convenience

E-Complish, a leading payment solutions provider, announced its partnership with Blue Cross of Idaho to bring a PCI Compliant DirectPay Interactive Voice Response (IVR) system to the organization. This new system will add security measures to protect consumer credit card information, significantly increase billing productivity, and eliminate unnecessary overhead costs for the organization.

E-Complish’s DirectPay process is Level 1 PCI compliant, ensuring all transaction information is encrypted and secure. Under PCI Rules, a call recording that includes verbal credit card numbers must be encrypted and stored in a secure manner, which is an extremely costly process to organizations like Blue Cross of Idaho. The DirectPay IVR system removes the expenses associated with PCI Compliance as they relate to call recordings while freeing up valuable resources for Blue Cross of Idaho.

“We’re thrilled to work with Blue Cross of Idaho to ensure call center PCI Compliance, increased security, and additional convenience to their customers,” said Stephen Price, CEO of E-Complish. “More and more companies and organizations are seeing the benefit in using phone payment systems because of the security and compliance rules associated with PCI Compliance. The DirectPay IVR system is poised to streamline Blue Cross of Idaho’s current practices and create a strong cost savings.”

The DirectPay system will be integrated with Blue Cross of Idaho’s existing call center; there will be no disruption to call center operations. Customers will continue to contact Blue Cross of Idaho by dialing the center for assistance as they do today. Should a payment be necessary, the Blue Cross representative will simply transfer the customer directly into the DirectPay automated system and gracefully drop off the call once a payment is about to be initiated.

As an added benefit, call hold times and time per call will be reduced to allow Blue Cross of Idaho representatives to dedicate their member services to non-payment related questions and assistance. Using the DirectPay system, Blue Cross of Idaho is poised to create efficiency, cost savings, and customer satisfaction in one strategic move.

To learn more about E-Complish DirectPay, visit

E-Complish, LLC: Since 1998, E-Complish has helped businesses increase profit and communicate more efficiently with customers through its unique financial services, quickly becoming one of the nation’s most reliable and secure payment partners. For more information about E-Complish, please call (301) 865-7570 or visit

About Blue Cross of Idaho
Blue Cross of Idaho, a not-for-profit mutual insurance company, is a leader in delivering innovative health insurance products, services and information to more than 700,000 members. For 65 years, the company has served its customers by offering health insurance at a competitive price and has served the people of Idaho through support of community organizations, programs and events that promote good health. Blue Cross of Idaho is an independent licensee of the Blue Cross and Blue Shield Association. For more information, visit

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