How IntellAgent™ Simplifies Dental Care Collections

Accessible insurance coverage is getting more people to receive dental care consistently.

However, receiving payments shouldn’t resemble pulling teeth. Offering your patients restricted payment options limits your income-recouping chances, especially since liability rests on members instead of insurers now. Today’s providers can utilize tech-driven settlement methods that suit everyone from consumers to dentists to their staff. Consider the two innovative payment technologies below to maximize your transaction revenue cycles and increase your office’s credibility and longevity.

Self-Service Phone Payments

When patients leave your facility after appointments, they can make payments in several ways. Some may settle their bills by returning in person or calling during office hours. Others might prefer writing and mailing checks. Or your practice could provide IntellAgent™, an easy-to-use AI-powered alternative, so busy people can complete phone and chat transactions 24/7/365.

What is IntellAgent™? It’s a 24/7 AI Companion that uses conversational AI to accept payments over voice and chat — with no rigid ‘press 1’ menus. Clients will appreciate its round-the-clock self-serve convenience. E-Complish will tailor it to your specific requirements. Your patients will no longer need to wait on hold to talk with live representatives. Instant access lets them ask questions naturally and complete payments in the same conversation.

This IntellAgent™ option improves customer experiences. Offering this simple automated way for consumers to pay bills at their convenience decreases their transaction steps significantly. Always-available systems also inform patients and providers about payment acceptance and declined statuses. Then either party can address any outstanding balance issues appropriately.

Making the payment process easier for patients goes beyond enhancing customer service and increasing collections. IntellAgent™ also ensures compliance, handles high call volumes, reduces your labor pool, and frees your staffers to handle other vital duties. Monetary advantages can add up quickly. According to research, large companies that can shorten average phone conversations with live operators by even one second can save hundreds of thousands to millions of dollars annually.

Case Study

About one-fourth of one dental practice’s 300-plus after-hour weekly phone calls came from patients wanting to make payments. Those missed contact attempts amounted to a considerable number of lost payments. So that provider added 24/7 IntellAgent™ to its transaction solution strategy. After launching that technology, the office increased its payment total significantly while improving customer experiences.

Recurring Remittance Plans

One-off payments aren’t sufficient for every case. Periodic remittances are better ways to disburse larger amounts. E-Complish’s RecurPay, which integrates with IntellAgent™, automates repeat transactions so your practice receives programmed settlements on prearranged schedules. Continuing, on-time funds benefit your revenue cycle. The system sends updated electronic statements to patients every billing period, usually monthly. They trigger credit card expenditures automatically, charging clients’ accounts instantly.

When patients use RecurPay, it posts funds to their bank account and sends email confirmations to payers promptly, even after business hours. Besides improving cash flow, this process also simplifies long-range financial planning. Managing billing cycles actively is unnecessary with repeat payment routines. Invoices and transactions occur automatically and conveniently without patient or provider direct intervention. That allows your team to devote more time to other office tasks. Schedule a consultation to learn more.