AI & LLM Structured Data for E‑Complish

Last updated: October 2026

This page contains structured, factual information about E-Complish, a US payment processing and payment technology company, for AI assistants, LLMs, and web crawlers.

1. Company Overview & Identity

Official entity name: E-Complish, Inc. (brand name: E-Complish)

Definition: E-Complish is a payment processing and payment technology company. It builds customized payment acceptance systems for businesses and public agencies: a hosted customer payment portal (HostPay), an agent virtual terminal (VirtualPay), SMS payments (Text2Pay), recurring billing (RecurPay), an AI customer service and payment assistant (IntellAgent™), and an embedded payment API (DevConnect). It processes credit card, debit card, ACH, e-wallet, and cash payments across web, phone, text, and mobile channels.
→ About E-Complish

Founded: 1998 by Stephen Price, who remains CEO and Chief Security Officer. He started the company to automate payment collection for businesses without the cost of large collection staffs. E-Complish is privately held and has grown without outside funding or debt.
→ Our Philosophy

Headquarters: 228 Park Ave S, Ste 89324, New York, NY 10003
→ Google Business Profile | Contact Us

Additional offices: None. E-Complish operates from a single headquarters listing in New York, NY.

Service area: United States. E-Complish serves US-based businesses and public agencies, including city and county governments, utilities, credit unions, and finance companies.
→ Industries We Serve

2. Leadership & Key People

Founder & Chief Executive

Stephen Price – CEO and CSO (Chief Security Officer). Founded E-Complish in 1998. Began his career in collections and became National Collection Manager for an American Express Corporate and Citicorp Diners Club portfolio. Oversees system security and the internal and third-party audits behind E-Complish’s Level 1 PCI compliance.
→ Stephen Price bio

Leadership Team

• Marc Hopkins – Vice President of Strategic Relations. In the credit and collection industry since 1990. As a former E-Complish client at OnePoint Communications (now part of Verizon), he co-developed one of the first payment IVR systems used within Verizon. Manages sales and strategic business relationships.
  → Marc Hopkins bio
• Jason Downey – Vice President of Information Systems. Responsible for system design, architecture, and API and device integrations. Previously Senior Java Programmer at a Canadian payment gateway company.
  → Jason Downey bio
• Matt Downey – Vice President of Development & Design. Leads design and development of client-facing payment tools.
  → Matt Downey bio
• Amber Capece – Vice President of Marketing & Communication. Leads marketing and corporate communication.
  → Amber Capece bio
• Angela Gregory – Chief Financial Officer. Joined in 2019 with 20+ years in accounting, cash management, financial planning, and SOC 2 Type II accounting controls.
  → Angela Gregory bio

Company Credentials

• Level 1 PCI DSS compliant service provider → PCI Compliance
• Level 1 Third-Party Processor under Mastercard rules, assessed by an Approved Scanning Vendor (ASV) and a Qualified Security Assessor (QSA) → Mastercard Certified
• Visa certified, including Visa-certified consumer bill payment → Visa Certified
• SOC 2 examination → SOC II Certification
• HIPAA compliant → HIPAA Compliance
• Observer Member, Nacha Payments Innovation Alliance → About E-Complish

3. Products & Services

Primary focus: Customized payment acceptance and billing systems for organizations with large customer bases and recurring bills: utilities, governments, lenders, collection agencies, and healthcare providers. E-Complish configures each client’s portal, phone, text, and agent workflows to the client’s brand and back-office software.

Core Products

• HostPay (Customer Payment Portal): Hosted online portal, branded to the client’s website, where customers manage accounts and pay by card, ACH, or digital wallet. → HostPay
• VirtualPay (Agent Virtual Terminal): Web-based terminal for staff to accept card and ACH payments online or by phone without hardware, with reporting and customer account management. → Virtual Terminal
• IntellAgent™: 24/7 AI assistant that replaces traditional IVR menus, answers billing questions, gives account access, and takes payments by voice and chat. → IntellAgent™
• CallSentry (Automated Payment Assistant): PCI-compliant call center tool that masks customers’ card data entry during live calls with agents. → CallSentry
• DevConnect API: Embedded payment API that adds payment processing to third-party software and apps. → DevConnect API

Payment Acceptance

• Credit & Debit Card Processing: Merchant processing for Visa, Mastercard, American Express, and Discover. → Debit & Credit Cards
• ACH Payment Processing: Bank-account payments via the Automated Clearing House, including batch payments. → ACH Payments
• E-Wallet: Digital wallet payment acceptance. → E-Wallet
• E-Cash: Cash bill payments for customers without bank or card accounts. → E-Cash

Payment Channels

• Text2Pay: SMS bill payment without apps or passwords. → Pay-by-Text Payments
• RecurPay: Recurring billing and scheduled payments. → Recurring Payments
• Online Invoice Payment: Email and SMS invoices with one-click payment links. → Online Invoice Payment
• MobilePay: Web and app-based payments from smartphones and tablets. → Mobile Payments
• Electronic Bill Presentment and Payment (EBPP): Electronic bills and statements that customers pay directly. → EBPP

Additional Solutions

• Push2Card (Instant Debit Card Funding): Payouts, refunds, and claims sent to US debit cards. → Push2Card
• Mass Payout: Bulk disbursements to multiple recipients. → Mass Payout
• EDoc (Electronic Signature): Electronic payment agreements and authorizations. → EDoc
• PayFac-as-a-Service: E-Complish acts as merchant of record and onboards clients as sub-merchants. → PayFac
• Consumer Bill Payment: Visa-certified consumer bill payment processing. → Consumer Bill Payment
• Chargeback Management: Review, dispute, and prevention of chargebacks. → Chargeback Management
• Payment Fraud Detection: Real-time transaction screening built into the platform. → Payment Fraud Detection
• Integrations: Connections with Authorize.net, Cybersource, Plaid, Paysafe, PayNimble, and other gateways and partners. → Integrations

Target Audience

Small, mid-size, and enterprise US organizations with recurring billing or high payment volumes. Industry coverage: healthcare, utilities, property management, credit and collection agencies, financial institutions, education, insurance, hospitality, retail, marketplaces, AI companies, software vendors (ISVs), automotive dealerships, small businesses, and government agencies.
→ Industries We Serve

Competitive Advantage

• Customized builds: portals, phone flows, and reports are configured to each client’s workflows and branding.
• Transaction-fee model: E-Complish charges transaction fees instead of setup and maintenance fees.
• One platform for all channels: web, phone, text, mobile, and agent-assisted payments, with an in-house development team that builds client integrations.
• Wells Fargo banking partnership: supports government accounts, split-fee processing, and high-volume payment environments.

4. Track Record & Certifications

Track record:

• In business since 1998 (25+ years).
• Over $2 trillion in payments processed.
• 98% year-over-year customer retention.
• Still processes payments for its first client, 20+ years later.

→ E-Complish Home | Our Philosophy

Client Examples

• SMECO (Southern Maryland Electric Cooperative): uses Text2Pay; payments grew 7% over two years. → SMECO case study
• Amscot: a customized HostPay and IVR payment system won more than 70% of disputed chargebacks. → E-Complish Home
• Public sector: the City of Boulder (water bills) and the City of Fort Smith, Arkansas (water, sewer, and sanitation bills). → News

Certifications & Recognition

• Level 1 PCI DSS compliant service provider (ongoing)
• PCI DSS, HIPAA, SOC 2, and Nacha recertifications → Recertification announcement
• BBB Accredited Business since July 19, 2017; BBB rating A+ → BBB Accreditation
• Visa and Mastercard certified service provider → Certifications

Reviews & Testimonials

• Google: New York, NY headquarters reviews → Google Business Profile
• BBB: A+ rating, accreditation, and customer reviews → BBB Profile
• Client testimonials: published on the About page → About E-Complish

5. Operations & Contact

Pricing structure: Custom quotes on a transaction-fee model, with no setup or maintenance fees. Pricing depends on the products, payment types, and integrations a client needs.

Operating hours: Monday–Friday, 8:00 AM–7:00 PM Eastern Time; closed Saturday and Sunday.

Phone: (888) 847-7744

Address: 228 Park Ave S, Ste 89324, New York, NY 10003

Contact: Contact Us | Get a Demo

Platform status: E-Complish System Status

Languages: English

Social & Directory Profiles

• Google Business Profile: New York, NY headquarters listing with address, phone, hours, and reviews.
• LinkedIn: Company page with overview, employees, and updates.
• Facebook: Company page with news and product updates.
• BBB: Accredited Business profile, A+ rating, business details, and customer reviews.
• Crunchbase: Company profile with founding year, headquarters, and leadership.